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2251 Table Rock Road
Medford, OR 97501
Phone: 541-779-5785
Fax: 541-857-1118
Hours: M-Thur 8:00am-4:30pm. Closed Fridays. First Thursday of the month 10am-4:40pm


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NOTICE **NOTICE** NOTICE*** In response to the COVID-19 public health crisis and in conformance with the recommendations of public health officials; the following policy is in place beginning March 17, 2020 and effective until at least April 1, 2020: *****Maintenance Work Orders**** Only work orders classified as Urgent or Emergency related shall be responded to when work is required in the interior of units or public spaces.
Current Residents

TO SET UP ONLINE PAYMENTS - EMAIL evelyn@hajc.net FOR ID NUMBER

CLICK HERE TO PRINT INSTRUCTIONS ON SETTING UP AN ONLINE PAYMENT ACCOUNT


Para pagar en Internet, envíe un correo electrónico a evelyn@hajc.net para obtener su número de identificación
INSTRUCCIONES

If you currently reside in a Housing Authority property, the information on this page will answer common questions and give helpful tips that will make your tenancy a great experience.

Maintenance Request
You may submit a maintenance request online, or you may contact your Resident Manager to submit a request by phone. If you do not have a Resident Manager, please call your Occupancy Specialist and they will submit a request for you.

Rent Payments
At most of our properties, rent is due by the 5th day of each month at 5:00 PM. We do not accept checks from people who are not in the household and we do not accept cash. If you have a Resident Manager please pay rent at your onsite office. There are drop boxes available at all sites for after-hour payments. For more specific details on rent payments, please refer to your lease. You can PAY ONLINE.

Reasonable Accommodations
A reasonable accommodation is a change, modification, alteration or adaptation in policy, procedure, practice, program, or facility that provides a qualified individual with a disability the opportunity to participate in, or benefit from, a program (housing or non-housing) or activity. This guide will assist you in understanding the process for requesting a reasonable accommodation. 

To download a reasonable accommodation request form, click herePlease note, the Housing Authority will send a request form to the provider you list directly. Please fill out this page and submit it to our office. We do not accept hand carried requests.

Inspections
The Housing Authority inspects its units every six months at a minimum to ensure the units are being maintained properly, both by the tenant and by the Housing Authority. If you have a Housing Choice Voucher or live in an apartment complex funded by outside agencies you will have more frequent inspections. We will try our best to combine inspections when possible to minimize the intrusion into your home.

To help you prepare for an inspection, we have developed a check list that will help you address all the areas we will look at.

Move Procedure
Thinking of moving? Follow the steps outlined in the moving guide to ensure a seamless transition.

What are my rights as a tenant?
As a tenant you are afforded rights under both the Oregon Landlord Tenant Act and Fair Housing law. It is important that you become familiar with these rights. These links will direct your to websites that will assist you in understanding your rights and getting help if you feel your rights have been violated.

The Fair Housing Council of Oregon www.fhco.org
The Oregon Landlord Tenant Act www.leg.state.or.us/ors/090.html 
The Oregon Bar Association
www.osbar.org/public/ris/LowCostLegalHelp/LegalAid.html

No Smoking Policy
The Housing Authority is a smoke-free housing provider.

Complaints/Concerns
If you have complaints or concerns about any of the Housing Authority’s policies, procedures or properties, please contact Cara Carter, Director of Housing Programs at cara@hajc.net, or by phone at (541) 779-5785 x 1002.

Equal Opportunity
The Housing Authority of Jackson County is an equal opportunity housing provider. We do not discriminate on the basis of race, color, national origin, religion, sex, age, disability, sexual orientation, gender identification, familial status or source of income.
 






Download File
ZEGO_SETUP_INSTRUCTIONS.pdf

(429.1KB)
  INSTRUCTIONS on setting up an online account to pay your rent

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