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Frequently Asked Questions

2251 Table Rock Road
Medford, OR 97501
Phone: 541-779-5785
Fax: 541-857-1118
Hours: M-Thur 8:00am-4:30pm. Closed Fridays. First Thursday of the month 10am-4:40pm

Current Residents


If you currently reside in a Housing Authority property, the information on this page will answer common questions and give helpful tips that will make your tenancy a great experience.

Questions about the temporary suspension of evictions for nonpayment of rent? Click HERE

Maintenance Request
You may submit a maintenance request online, or you may contact your Resident Manager to submit a request by phone. If you do not have a Resident Manager, please call your Occupancy Specialist and they will submit a request for you.

Rent Payments
At most of our properties, rent is due by the 5th day of each month at 5:00 PM. We do not accept checks from people who are not in the household and we do not accept cash. If you have a Resident Manager please pay rent at your onsite office. There are drop boxes available at all sites for after-hour payments. For more specific details on rent payments, please refer to your lease. You can PAY ONLINE.

Reasonable Accommodations
A reasonable accommodation is a change, modification, alteration or adaptation in policy, procedure, practice, program, or facility that provides a qualified individual with a disability the opportunity to participate in, or benefit from, a program (housing or non-housing) or activity. This guide will assist you in understanding the process for requesting a reasonable accommodation. 

To download a reasonable accommodation request form, click herePlease note, the Housing Authority will send a request form to the provider you list directly. Please fill out this page and submit it to our office. We do not accept hand carried requests.

The Housing Authority inspects its units every six months at a minimum to ensure the units are being maintained properly, both by the tenant and by the Housing Authority. If you have a Housing Choice Voucher or live in an apartment complex funded by outside agencies you will have more frequent inspections. We will try our best to combine inspections when possible to minimize the intrusion into your home.

To help you prepare for an inspection, we have developed a check list that will help you address all the areas we will look at.

Move Procedure
Thinking of moving? Follow the steps outlined in the moving guide to ensure a seamless transition.

What are my rights as a tenant?
As a tenant you are afforded rights under both the Oregon Landlord Tenant Act and Fair Housing law. It is important that you become familiar with these rights. These links will direct your to websites that will assist you in understanding your rights and getting help if you feel your rights have been violated.

The Fair Housing Council of Oregon
The Oregon Landlord Tenant Act 
The Oregon Bar Association

No Smoking Policy
The Housing Authority is a smoke-free housing provider.

If you have complaints or concerns about any of the Housing Authority’s policies, procedures or properties, please contact Cara Carter, Director of Housing Programs at, or by phone at (541) 779-5785 x 1002.

Equal Opportunity
The Housing Authority of Jackson County is an equal opportunity housing provider. We do not discriminate on the basis of race, color, national origin, religion, sex, age, disability, sexual orientation, gender identification, familial status or source of income.

Download File

  INSTRUCTIONS on setting up an online account to pay your rent

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