Maintenance Request
First, determine how urgent your request is. We prioritize based on urgency, not on a ‘first come, first served’ basis. We’d love to take care of all items immediately, but sometimes our maintenance staff can be overwhelmed. Your accurate reporting of the issue will help us prioritize what gets repaired first. Also, please be sure to report the work order when you first notice a problem at your unit so that we can fix it before it becomes an expensive repair where you might incur charges because of your delay.
How urgent is your repair? Here are some guidelines
Routine
HAJC typically responds within 5 to 15 working days for routine and non-critical work orders. Examples of routine work orders are: dripping faucets, partially inoperable interior doors, problems with cooking range or oven elements, or changing exhaust fan and heating system filters.
Emergencies
Emergency work orders are addressed within 24 hours. Examples of emergency work orders are: broken water pipes, flooding, roof leaks, complete power outages, the complete inoperability of the sewer/wastewater system, or a broken window or broken exterior door lock that prevents the unit from being able to be secured. An “emergency” is a situation that threatens your life, your safety, your ability to continue to occupy your unit, or that’s causing the building in which your unit is located to deteriorate.
In an Emergency situation please contact your site manager immediately if you have one and/or submit an online request.
Rent Payments
At most of our properties, rent is due by the 5th day of each month at 5:00 PM. We do not accept checks from people who are not in the household and we do not accept cash. If you have a Resident Manager please pay rent at your onsite office. There are drop boxes available at all sites for after-hour payments. For more specific details on rent payments, please refer to your lease. You can PAY ONLINE.
Reasonable Accommodations
A reasonable accommodation is a change, modification, alteration or adaptation in policy, procedure, practice, program, or facility that provides a qualified individual with a disability the opportunity to participate in, or benefit from, a program (housing or non-housing) or activity. This guide will assist you in understanding the process for requesting a reasonable accommodation. To download a reasonable accommodation request form, click here. Please note, the Housing Authority will send a request form to the provider you list directly. Please fill out this page and submit it to our office. We do not accept hand carried requests.
Inspections
The Housing Authority inspects its units every six months at a minimum to ensure the units are being maintained properly, both by the tenant and by the Housing Authority. If you have a Housing Choice Voucher or live in an apartment complex funded by outside agencies you will have more frequent inspections. We will try our best to combine inspections when possible to minimize the intrusion into your home.
To help you prepare for an inspection, we have developed a check list that will help you address all the areas we will look at.
Move Procedure
Thinking of moving? Follow the steps outlined in the moving guide to ensure a seamless transition.
What are my rights as a tenant?
As a tenant you are afforded rights under both the Oregon Landlord Tenant Act and Fair Housing law. It is important that you become familiar with these rights. These links will direct your to websites that will assist you in understanding your rights and getting help if you feel your rights have been violated.
No Smoking Policy
The Housing Authority is a smoke-free housing provider.
Complaints/Concerns
If you have complaints or concerns about any of the Housing Authority’s policies, procedures or properties, please contact Cara Carter, Director of Housing Programs at cara@hajc.net, or by phone at (541) 779-5785 x 1002.
Equal Opportunity
The Housing Authority of Jackson County is an equal opportunity housing provider. We do not discriminate on the basis of race, color, national origin, religion, sex, age, disability, sexual orientation, gender identification, familial status or source of income.