First, determine how urgent your request is. We prioritize based on urgency, not on a ‘first come, first served’ basis. We’d love to take care of all items immediately, but sometimes our maintenance staff can be overwhelmed. Your accurate reporting of the issue will help us prioritize what gets repaired first. Also, please be sure to report the work order when you first notice a problem at your unit so that we can fix it before it becomes an expensive repair where you might incur charges because of your delay.