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Current Residents

Rights

As a tenant you are afforded rights under both the Oregon Landlord Tenant Act and Fair Housing law.  These links will assist you in understanding your rights and getting help if you feel your rights have been violated.

Payments

At most of our properties, rent is due by the 5th day of each month at 5:00 PM. We do not accept checks from people who are not in the household and we do not accept cash. If you have a smartphone or computer, please pay online at RentPayment.com. For more specific details on rent payments, please refer to your lease. You can PAY ONLINE.

Reasonable Accommodations

A reasonable accommodation is a change, modification, alteration or adaptation in policy, procedure, practice, program, or facility that provides a qualified individual with a disability the opportunity to participate in, or benefit from, a program (housing or non-housing) or activity. This guide will assist you in understanding the process for requesting a reasonable accommodation. To download a reasonable accommodation request form, click here.

Moving

Thinking of moving? Follow the steps outlined in the moving guide to ensure a seamless transition.

Inspections

The Housing Authority inspects its units every six months at a minimum to ensure the units are being maintained properly, both by the tenant and by the Housing Authority. If you have a Housing Choice Voucher or live in an apartment complex funded by outside agencies you will have more frequent inspections. We will try our best to combine inspections when possible to minimize the intrusion into your home. To help you prepare for an inspection, we have developed a check list here.

Equal Housing

The Housing Authority of Jackson County is an equal opportunity housing provider. We do not discriminate on the basis of race, color, national origin, religion, sex, age, disability, sexual orientation, gender identification, familial status or source of income.

Maintenance Request

First, determine how urgent your request is. We prioritize based on urgency, not on a ‘first come, first served’ basis. We’d love to take care of all items immediately, but sometimes our maintenance staff can be overwhelmed. Your accurate reporting of the issue will help us prioritize what gets repaired first. Also, please be sure to report the work order when you first notice a problem at your unit so that we can fix it before it becomes an expensive repair where you might incur charges because of your delay.

How urgent is your repair? Here are some guidelines

Routine

HAJC typically responds within 5 to 15 working days for routine and non-critical work orders. Examples of routine work orders are: dripping faucets, partially inoperable interior doors, problems with cooking range or oven elements, or changing exhaust fan and heating system filters.

Emergencies

Emergency work orders are addressed within 24 hours. Examples of emergency work orders are: broken water pipes, flooding, roof leaks, complete power outages, the complete inoperability of the sewer/wastewater system, or a broken window or broken exterior door lock that prevents the unit from being able to be secured. An “emergency” is a situation that threatens your life, your safety, your ability to continue to occupy your unit, or that’s causing the building in which your unit is located to deteriorate.

In an Emergency situation please contact your site manager immediately if you have one and/or submit an online request.

Emergency Service Call Information / Contractor List

Maintenance request form

Alameda Fire Resources for our Tenants

Click Here

If you currently reside in a Housing Authority property, the information on this page will answer common questions and give helpful tips that will make your tenancy a great experience.

Questions about the temporary suspension of evictions for nonpayment of rent?

Click Here
Calendar – HAJC Holidays
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