First, determine how urgent your request is. We prioritize based on urgency, not on a ‘first come, first served’ basis. We’d love to take care of all items immediately, but sometimes our maintenance staff can be overwhelmed. Your accurate reporting of the issue will help us prioritize what gets repaired first. Also, please be sure to report the work order when you first notice a problem at your unit so that we can fix it before it becomes an expensive repair where you might incur charges because of your delay.

How urgent is your repair? Here are some guidelines


HAJC typically responds within 5 to 15 working days for routine and non-critical work orders. Examples of routine work orders are: dripping faucets, partially inoperable interior doors, problems with cooking range or oven elements, or changing exhaust fan and heating system filters.


Emergency work orders are addressed within 24 hours. Examples of emergency work orders are: broken water pipes, flooding, roof leaks, complete power outages, the complete inoperability of the sewer/wastewater system, or a broken window or broken exterior door lock that prevents the unit from being able to be secured. An “emergency” is a situation that threatens your life, your safety, your ability to continue to occupy your unit, or that’s causing the building in which your unit is located to deteriorate.

In an Emergency situation please contact your site manager immediately if you have one and/or submit an online request.