Lead Resident Services Coordinator

The Housing Authority of Jackson County is currently seeking a Lead Resident Services Coordinator to join our amazing team! Our Mission: Provide, develop and preserve decent safe and affordable housing to families and individuals while coordinating efforts toward self-sufficiency.

Position: Lead Resident Services Coordinator


  • Flexible work schedules available (Hybrid after training)
  • Medical/dental/vision care, basic life insurance, long-term disability, and an Employee Assistance Program
  • Retirement plan with the State of Oregon’s PERS/ORSRP plan
  • Nine paid holidays
  • Three weeks of vacation and twelve days of sick leave accrued per year
  • A supportive and diverse work culture

Responsibilities of the Lead Resident Services Coordinator

The primary function of this position is to help oversee the development and delivery of tenant services to designated agency owned units. The Resident Services Coordinator assists families in achieving economic and social independence and serves as the resource person for residents needing and desiring services to allow them to live with dignity and respect, improve their standard of living, and achieve the greatest degree of independence and self-sufficiency. The Resident Services Coordinator organizes enrichment activities for the youth, including after school programs, summer programs and other opportunities, which enhance educational, artistic and cultural growth. Supervision of staff is not a responsibility of this position.

  • The annual forecast, planning, evaluating, updating, and implementation of the resident services model. Draft and submit Annual Resident Services Report to Director of Housing and Executive Director, manage department budget, solicit, review and approve long-term community partnership agreements, MOUs, and contracts. Evaluate and update approved and file Oregon Housing & Community Services (OHCS) Resident Services plans for all properties.
  • Partner with staff from other agencies to coordinate the development and delivery of tenant services and community resources for the residents’ benefit. Serve as the liaison and resource person for residents needing and desiring community and social services, assess client needs, and refer them to appropriate community resources, services, and continuing education opportunities.
  • Plan social and recreational activities for adult and youth residents. Assist with organizing special events and educational programs that promote the enhancement of the residents in agency-owned units, including after-school programs, summer programs, and other educational enrichment opportunities. Arrange and facilitate workshops based on tenants’ needs and interests in the areas of job training, educational resources, money management, parenting and childcare, transportation, homeownership education, employment opportunities, community resources, and any other services to assist families in achieving economic stability and independence.
  • Communicate and interact with residents to maintain a working relationship and resource connection. Contact all residents at initial move in and provide a complete orientation and information packet on resident services through mailings and/or phone calls. Attend annual events.
  • Cooperatively prepare program newsletters, organize and maintain files, statistical compilations, and tracking for reports, schedule monthly workshops, and offer support as required to effectively promote and deliver tenant services. Assist in maintaining reporting systems for monitoring program performance. Maintain case files and related records.

Job Qualifications:

  • Knowledge of community agencies, public housing programs and resources available to participants, as well as knowledge of human relations and its application to low-income individuals and families. Familiarity with the problems, needs, and lifestyle issues affecting the physically, socially, and economically disadvantaged
  • Knowledge of Housing Authority eligibility rules, regulations, and guidelines and the principles and practices of leasing properties, including eviction court practices and procedures
  • Demonstrated experience and competency using best practice interview principles coupled with sensitive and compassionate interviewing techniques.
  • Knowledge of caseload management and case plan development based on measurable and time-limited goals and behavioral objectives.
  • Minimum Associates of Arts degree required in field related to human services; and
  • 2 years of progressively responsible experience in social services.
  • Criminal background check
  • Possess valid driver’s license

Job Type: Full-time Nonexempt

Job Location: Medford, OR

Equal Opportunity Employment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender, gender identity, pregnancy, physical or mental disability, familial status, protected veteran status or military service, or any other characteristic protected under applicable federal, state and/or local laws.

If you need accommodation for the interview process please contact Human Resources at 541-779-5785, or stop by 2251 Table Rock Road and ask to speak with the Human Resource Manager.

Job Type: Full-time

Pay: $3,524 – $4,616 per month